killarney hotel accommodation

Press Release : Major honour for Killeen House Hotel, Killarney

 

Killeeen-House-top-Hotel.jpg

described as "impossibly friendly" and voted the fourth best hotel for service in the world

 

At a time of much negative news in the hospitality sector the Killeen House Hotel in Killarney, Co Kerry has reversed the trend and been named fourth best hotel in the world for service in the influential 2010 Travellers’ Choice Trip Advisor survey. The specialist travel website, driven by public opinion, confirmed the success for the popular three-star hotel based on the comments of over 25 million hotel reviews by guests, posted in its website.

The 23-bedroom operation, is owned and run by husband-and-wife team Michael and Geraldine Rosney, who said they have been inundated with congratulatory emails and text messages from guests throughout the world who had previously stayed in the hotel.

“We are absolutely delighted with the award and we thank all our guests for supporting us in such a magnificent manner. We look forward to welcoming many of them back and celebrating with them,” said Michael Rosney. He went on to say “Our main marketing tool is the happy smile on guests’ faces – even after they’ve paid their bill!”

 

Killeen House Hotel has won a number of major industry awards in the last few years, including the Trip Advisor Top Ten Hidden Gems of the World in both 2006 and 2008, the Hotel and Catering Review Gold Medal in 2009, as well as the recently inaugurated Failte Ireland Award for Best Customer Service in Ireland. Since Michael and Geraldine Rosney bought the hotel in 1992, they have built up a loyal customer base and the hotel’s multi award-winning Rozzers Restaurant is also a huge hit with locals and tourists alike. Geraldine Rosney, who is the current National President of Skal, the tourism and travel association, said:  

“Among the Killeen House Hotel features that consistently generate positive reviews are the fact that we will serve guests a full table d’hote dinner at midnight, or a full Irish breakfast at 5am, if that’s what they want.”

 

As quirky as it is welcoming, the Killeen House boasts the only bar in the world that accepts golf balls as legal tender and it is a hugely popular hotel of choice for golfers – both amateur and professional – from all parts of the world. Michael explained:

“If a guest presents me with a new ball for my 8,500-strong golf ball wall collection in our pub, I give them a free pint of Guinness or a gin and tonic,”

Informal but adhering to the highest professional skills, all the staff of the Killeen House address all guests on a first-name basis and the Rosneys are determined to treat everyone as if they were guests in their own home. Michael stressed:

 

“We’ve been winning this and other awards because of the quality, professionalism and most of all, the deeply caring attitude and naturally friendliness of our staff. We offer a personalised and flexible level of service to our guests that large, structured hotels simply cannot provide and we will celebrate this latest Award with our staff in a few weeks’ time – just before the hotel re-opens in April for the 2010 season.”

 

ENDS  -   For further information:  Michael or Geraldine Rosney on +353 (0) 87 284 3814 or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 

Editors Notes:

 

  • Killeen House Hotel is located in Aghadoe, four miles from Killarney town
  • 60 % of the hotel’s guests come from the US, UK and Germany, with most of the balance comprising visitors from Ireland
  • Killeen House Hotel is located just minutes from Killarney’s three championship golf courses
  • Between them, Michael and Geraldine Rosney have more than 60 years’ experience in the hotel industry
  • Before establishing Killeen House Hotel, Michael Rosney, a Fellow of the Irish Hospitality Institute,  was General Manager of a number of Great Southern Hotels, and was Opening General Manager of the Castletroy Park Hotel in Limerick
  • A variety of photographs of the Killeen House are available for publication in the USEFUL LINKS section of the hotel's website at www.killeenhousehotel.com.
  • The Trip Advisor website is www.tripadvisor.com

 

 

Killeen House Hotel, Lakes of Killarney, Aghadoe, Ireland | Tel : +353 64 6631711 | Fax : +353 64 6631811