killarney hotel accommodation

Hotel & Catering Review Gold Medal Awards 2009


Customer is King at Killeen House 

KILLEEN HOUSE HOTEL, the much loved Killarney hotel run by legendary hosts Michael and Geraldine Rosney, scooped one of the Irish hospitality industry’s most prestigious awards last night (Monday, 21st September) when it won the coveted Hotel & Catering Review Gold Medal Award for Customer Experience, sponsored by Fáilte Ireland. 

Killeen House Hotel beat off stiff competition from hotels, restaurants and caterers from across Ireland to win the prestigious Gold Medal Award at the event organised by Hotel & Catering Review, the leading magazine for the Irish hospitality and catering industry. 

Celebrating their 21st anniversary this year, the Gold Medal Awards recognise and reward excellence within the Irish hotel and catering industry. A total of 14 category awards were presented to hotels, restaurants and caterers at this year’s glamorous gala ceremony in Dublin’s Shelbourne Hotel which was attended by the cream of the Irish hospitality industry.

‘Killeen House Hotel is famed far and wide for its warm and welcoming service. Staff go above and beyond the call of duty to make sure every guest’s stay is perfect, and Michael and Geraldine Rosney’s skills as hosts are as legendary as the craic in Rozzer’s Bar,’ said Sarah Grennan, editor of Hotel & Catering Review and chair of the Hotel & Catering Review Gold Medal Awards Jury. ‘Killeen House is a true standard bearer for the Irish hospitality industry, representing the best of Irish hotelkeeping and nowhere is the spirit of the famed Irish fáilte more alive than in this gem of The Kingdom.’ 

Michael and Geraldine Rosney have been operating the charming Killeen House Hotel since 1992. A popular spot with golfers, the hotel has won numerous awards and accolades, including the Hotel & Catering Review Gold Medal Award for Three Star Hotels in 2008. Killeen was selected as a finalist in the three star category, sponsored by BWG Foodservice, once again this year, and became the first winner of the inaugural Customer Experience Award this year. 

Marking their 21st anniversary this year, the Hotel & Catering Review Gold Medal Awards are recognised as the leading independent awards programme for the Irish hospitality industry. Competition for the awards is intense, with a record number of entries this year, and the rigorous assessment process is judged in two parts – first on the business case put forward by hotels, restaurants and caterers in their submission document and following that by a site visit which is unannounced and conducted anonymously in the cases of hotels and restaurants, and announced in the In House and Institutional Catering and Hotel Group categories. Hotel & Catering Review’s Gold Medal Awards Jury is made up of 11 highly regarded industry professionals who have been selected by the magazine for the breadth of industry knowledge and experience they bring to the judging process. 

Killeen House Hotel, Lakes of Killarney, Aghadoe, Ireland | Tel : +353 64 6631711 | Fax : +353 64 6631811